Loukaitou-Sideris on Abuse Complaints Against Ridehail Companies

A CNN report about incidents of sexual assault and abuse committed by ridehail drivers from Uber and Lyft quoted Anastasia Loukaitou-Sideris, distinguished professor of urban planning. Lyft has failed to publicly release reports disclosing complaints of sexual violence and now faces several potential lawsuits. Ridehail companies “should be very concerned if people start saying that there’s an increasing number of people that complain about harassment because this whole idea of safe travel through Lyft or Uber falls apart,” said Loukaitou-Sideris, who has conducted extensive research on sexual harassment on public transit. Information around safety incidents can help people make informed decisions about how and when to travel, but transparency also runs the risk of damaging a company’s reputation, she said. Loukaitou-Sideris added that one reason people do not report alleged incidents of sexual violence is that they believe that nothing much will happen as a result.

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