Tilly on the Intrusiveness of AI Technology

Urban Planning Chair Chris Tilly was featured in a Fox32 news segment about the growing use of artificial intelligence technology in the food industry. Many stores such as McDonald’s and Amazon Go are testing drive-thru and AI invisible checkout systems. Tilly explained that these new technologies have an impact on both consumers and the workforce. “To some extent, workers are being replaced by this technology,” he said. “At the same time, the expansion of services like curbside pickup means that workers are being added.” While the workforce may be balanced out by the expansion of these new technologies, Tilly noted that the services can be very intrusive for consumers. “Artificial intelligence is always on, always tracking what people are doing,” he said. While the Amazon Go model has currently only been implemented in small stores with many sensors and cameras, Tilly predicted that technology will most likely allow companies to expand these services in the long run.

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