Madeline Brozen, deputy director of the Lewis Center for Regional Policy Studies, spoke to CBS Los Angeles about the Los Angeles County Metropolitan Transportation Authority’s new ambassador pilot program. This program was implemented to reduce crime rates on Metro lines, which have been steadily rising since 2021. The program is one of the largest of its kind in the country, with nearly 300 ambassadors deployed throughout the Metro bus and rail system. They are specifically trained in areas including customer service, conflict de-escalation, emergency preparedness and disability awareness. “It’s just a real human touch that I think does have a lot of promise,” Brozen said.